At Space Mushrooms, our mission is to become a driving force in digital products. In just a few years, we’ve built a diversified portfolio of apps and software that reach millions of people every month. And we know the best is still ahead. We aim to keep growing with ambition, building a team where everyone can develop to their full potential and create lasting value for our users and our people.
Our approach is simple: turning potential into reality. We achieve this through sharp analysis, creativity, and relentless attention to the quality of what we build. With every milestone, we strengthen our foundation and raise the bar higher.
For ambitious, curious, and driven individuals, Space Mushrooms is a place to learn from real challenges, contribute to bold projects, and accelerate personal and professional growth in a dynamic, fast-scaling environment. We’re building something big—and those who join us today will help shape its future.
Some of your key responsibilities
- Manage users’ support requests through Zendesk, providing clear, accurate, and helpful responses.
- Keep users updated on the progress and resolution of their requests.
- Monitor app ratings and user reviews across different platforms, highlighting relevant feedback to the Product Managers.
- Investigate reported issues and gather relevant information to support their resolution.
- Test the apps to verify potential bugs reported by users and document the steps needed to reproduce them.
- Share technical issues and recurring user feedback with the Product Managers responsible for each app.
- Highlight recurring questions, problems, and requests that could help us improve our products.
- Help maintain and improve response templates, FAQs, and support materials.
- Support Product Managers with other operational activities related to the apps and their users.
Who you are
- You are currently studying or have recently completed your studies.
- You have excellent written and spoken English.
- You communicate clearly and are able to explain information in a simple and helpful way.
- You are precise, detail-oriented, and comfortable investigating problems to understand what happened.
- You have a practical and proactive approach to problem solving.
- You are curious about apps and digital products and enjoy understanding how they work.
- You are comfortable learning and using new software and tools.
- You are organised and able to manage different requests and priorities at the same time.
What we offer
- The opportunity to play a key role in shaping and scaling a fast-growing startup from its early stages.
- Hands-on experience in a dynamic, fast-paced environment with a high level of ownership and autonomy.
- First-class devices and tools to support your work.
- We combine flexibility with collaboration. We work in a hybrid model with three office days per week, while giving you the freedom to choose which days work best for you.
- We believe great teams are built beyond day-to-day work. That's why we regularly organize team events and off-site activities, from dinners and workshops to team-building experiences, to strengthen relationships, celebrate achievements, and enjoy spending time together.
- €1,000 monthly internship allowance.
- €10 daily meal vouchers.
Contract & commitment
Internship
The selection process
We’ll start with a CV screening to understand your background and interest in the role.
Next, you’ll have an introductory interview, where we’ll get to know you better and learn more about your motivation, communication style, and approach to work.
You’ll then complete a short practical assessment based on situations you may encounter in the role, such as responding to users, investigating an issue, or identifying relevant information to share with the Product Managers.
Depending on the outcome of the process, there may be a final conversation with other members of the team.
What to expect
We’re building an ambitious company in a fast-moving industry, and that means the bar is high. Our environment is demanding: we aim big, we move quickly, and we hold ourselves—and each other—to strong standards. To thrive here, you’ll need motivation, curiosity, and the drive to keep pushing your craft forward.
If this sounds like the challenge you’re looking for, send us your application—we’re excited to get to know you.
We are committed to fostering an inclusive workplace and providing equal employment opportunities to all qualified applicants, valuing diversity in all its forms.
